Global IT Outage Affecting Trinity College Windows Computers and IT Services
July 19, 2024
11:30 a.m. Update
As of 11:15, all critical services have been fixed and IT is working on less critical outages as well as addressing individual machines. If you haven’t heard from IT by noon, please reach out to the HelpDesk at extension 2100 or via email.
10:30 a.m. – All Campus Message
To the campus community -
Thank you for your patience as we continue to address the IT outage affecting some Trinity-owned Windows computers and IT services. We are writing to provide an update.
We identified a solution and are working to apply that fix across critical services. At the same time, we are addressing laptop and desktop issues. Our team is proactively reaching out to employees to apply the fix, which requires someone from the IT team to handle each individual machine.
If you haven’t heard from IT within the next hour, please reach out to the HelpDesk at extension 2100 or via email.
8:15 a.m. – All Campus Message
To the campus community -
We write to provide an update on the IT outage affecting some Trinity-owned Windows computers and IT services. As being reported this morning, this outage, which is linked to the cybersecurity software CrowdStrike and a faulty update to Microsoft Windows, is widespread and currently affecting many businesses and industries around the world.
We have created a webpage with the latest information and updates. As of 8:15 a.m., the following critical services at Trinity are offline awaiting a fix:
- PeopleSoft
- TC Online
- Trinity Portal (my.trincoll.edu)
Other services may have been affected. We are continuing to address these as we become aware.
If you are experiencing the “Blue Screen” outage on your Windows desktop or laptop, try the steps below to correct the problem.
Please note that you may need to perform these steps twice.
- From the blue screen, press Restart from the Advanced Options screen.
- Upon restarting, if your computer returns to the blue screen, repeat the steps above. In most cases, this will resolve the issue.
- If two reboots do not correct the problem, please stand by for further instructions.
I am grateful to the IT staff who have been working tirelessly to assess and resolve the issue throughout the night. As we have more information to share, we will communicate shortly.
5:10 a.m. – All Campus Message
SUBJECT: Global IT Outage Affecting Trinity College
To the campus community -
Some Trinity-owned Windows computers and select IT services are currently affected by a global IT outage. We are monitoring all affected Trinity IT services and will address outages in priority order.
We will provide more information as it becomes available.
